Director of Membership Experience - Hotel del Coronado

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotel's team, that’s exactly what you’ll do every time you come to work! As a Director of Membership Experience , you’re not just driving growth and retention of club memberships – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Participate in the process to create Club structure and Club documents, including Membership Plan, Rules and Regulations, Applications and all other necessary documents
• Develop and implement Sales & Marketing Strategies
• Maintain Sales Database
• Define local, regional and national target markets for prospective members
• Create and maintain Club collateral
• Review documents, pricing, existing sales and marketing strategies
• Analysis and management of prospective membership demographics, prospects lists and rejection list.
• Plan, organize and implement prospective member events
• Create and maintain comprehensive member Club communications coordinate member activities, programs and publication of member newsletter
• Maintain website in collaboration with the resort marketing office.
• Act as membership liaison to the Resort Executive Committee
• Establish Advisory Board, Polls and comprehensive quarterly reports pertaining to the needs of the membership
• Assist and direct in new member orientation
• Resolve member issues
• Establish and track members’ spending statistics
• Define Club organizational chart and job descriptions
• Supervise and manage the Club Sales Manager, Club Service Coordinator, Club Concierge and assist CFO in management of Member Billing Coordinator.
• Develop Club policies and procedures including S.O.P’s training tools for the Club team
• Attend New Hire Team Member Orientations to introduce your functions

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.