【Hilton Tokyo】Sales Manager Conference ＆Events （MICE）

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing the planning, organization, and execution of events at the hotel, working closely with clients, vendors, and internal teams to ensure all aspects of the event run smoothly. As an Sales Manager-Conference & Events (MICE) , you’re not just overseeing the execution of events at the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day

Event Planning & Execution: Organize and manage events of various scales from concept to completion.

Vendor Coordination

Liaise with caterers, decorators, AV teams, and other vendors to ensure quality service.

Client Service

Deliver exceptional guest experiences and address client needs promptly.

Budget Oversight

Manage event budgets, control costs, and negotiate vendor contracts.

Marketing & Promotion

Develop strategies to promote events and maximize attendance.

Team Leadership

Supervise and support event staff, including scheduling and training.

Logistics Management

Coordinate transportation, accommodations, and on-site operations.

Compliance & Safety

Ensure adherence to legal, safety, and brand standards (e.g., Hilton EventReady with CleanStay and Hilton EventReady Hybrid Solutions programmes).

Performance Review

Monitor event outcomes and implement improvements.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: At least 3 years of experience in event planning or hospitality logistics experience in a hotel catering/events sales role preferred. Familiarity with hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner). Strong leadership, communication, and problem-solving skills. Excellent organizational and time management abilities. Able to work a flexible schedule, including nights, weekends, and holidays.

Multi-linguistic skill is a plus.