Customer Sales Agent Intern

Job description

We are currently looking for an intern to start in November 2026 for a period of six months. About the Role As part of the Front Office Team, this internship offers a unique opportunity to gain hands-on experience across the entire Front Office operation , including the Front Desk, Executive Lounge, and Switchboard . The successful candidate will develop a comprehensive understanding of guest service delivery while supporting various areas of the department.

Responsibilities

Forming part of the Front Office Team, the duties include: Welcoming guests to the hotel and ensuring an enjoyable and hassle-free stay. Assisting guests at the Front Desk with check-in, check-out, and general enquiries. Supporting operations within the Executive Lounge and delivering exceptional service to our valued guests. Handling incoming calls and guest requests through the Switchboard in a professional and efficient manner.

Maximising revenue through Rooms and Food & Drink upselling while contributing towards departmental targets. Handling guest comments, enquiries, and concerns, always aiming to exceed expectations. Performing general Front Office duties and administrative tasks as required. Developing knowledge and practical experience across all key Front Office functions.

Qualifications

Qualifications

To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow: Ability to work effectively as part of a team. Excellent attention to detail. Positive and enthusiastic attitude. Good time management and organizational skills. High level of punctuality and reliability. Passion for customer service and hospitality. Willingness to learn and develop across multiple Front Office areas.

Languages

High level of English, both written and spoken. Knowledge of additional languages would be considered an asset.