Front Office Manager (Full Time)

Job description

Exceptional Hospitality Starts with You As Front Office Manager , you will lead the day-to-day operations of the Front Office, ensuring our guests receive a seamless, welcoming and memorable experience throughout their stay. You’ll play a key leadership role within the hotel, supporting and developing the Front Office team, maintaining high service and operational standards, and working closely with other departments to ensure smooth hotel operations.

Beyond the daily operation, you’ll use your commercial awareness and understanding of guest feedback to identify opportunities to improve service, drive performance and maximise revenue. Most importantly, you’ll create an environment where your team feels supported, empowered and motivated to deliver Hilton hospitality at its best. Discover Your Next Destination Located in the heart of Perth's vibrant entertainment and cultural precinct, DoubleTree by Hilton Perth Northbridge offers modern accommodation, exceptional dining experiences, and the signature warm DoubleTree welcome.

With easy access to the city, attractions and nightlife, our hotel is the perfect place to build a rewarding hospitality career. A World of Rewards Complimentary laundering of your work attire Complimentary fresh and healthy meals while on duty Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across

Hilton. Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more ( Responsible Business | Travel with Purpose | Hilton TWP ) Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe Fitness Passport - access a wide network of gyms and fitness centres

Up to 25% off Food & Beverage across participating outlets Year-round recognition programmes celebrating your contributions and achievements Wellbeing initiatives to support your mental and physical health

Responsibilities

Here’s what you’ll do during a typical day

Lead Front Office operations: Oversee the day-to-day Front Office operation, including guest services, check-in and check-out, room inventory and compliance with hotel policies and Hilton brand standards.

Deliver exceptional guest experiences

Ensure every guest receives warm, personalised and efficient service, while proactively responding to feedback and resolving concerns.

Lead and develop the team

Coach, mentor and support Front Office team members, manage performance and create a positive, collaborative and high-performing team environment.

Drive service excellence

Monitor guest satisfaction and operational performance, identify trends and implement improvements to continually enhance the guest experience.

Support commercial performance

Identify opportunities to maximise room revenue through upselling, effective room inventory management and promotion of hotel services and facilities.

Create memorable VIP experiences

Oversee VIP arrivals, special requests and guest preferences to ensure a seamless and personalised experience from arrival through to departure.

Collaborate across the hotel

Build strong relationships with other departments and hotel leaders to ensure effective communication and smooth day-to-day operations.

Maintain operational standards

Ensure Front Office procedures, systems, brand standards and service expectations are consistently followed.

Manage operational challenges

Remain calm and solutions-focused in a fast-paced environment, making timely decisions and effectively managing guest or operational issues as they arise

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Have a minimum of 12 months of full Australian Working rights (sponsorship is not offered) Physically based in the Perth Metropolitan Area or willing to relocate Previous experience in a Front Office leadership or management role within the hotel or hospitality industry. Strong leadership skills with the ability to coach, motivate and develop a diverse team.

A genuine passion for delivering exceptional guest experiences. Excellent communication and interpersonal skills, with confidence engaging with guests, team members and senior leaders. Strong problem-solving and decision-making skills, with the ability to remain composed in a fast-paced environment. Commercial awareness and an understanding of Front Office performance, revenue opportunities and cost management. Strong organisational and planning skills with excellent attention to detail.

Experience using hotel property management systems and other Front Office technology. Flexibility to work across a rotating roster, including weekends, evenings and public holidays, as required.