PR Guest Services Agent

Job description

What We're Looking For

Previous hotel front office experience preferred. Availability to work across a rotating 24/7 roster, including overnight shifts. Ability to work independently between 10:00pm and 6:00am. Friendly, positive, and guest-focused attitude. Strong communication, organizational, and multitasking skills. Ability to quickly learn new systems and processes.

Responsibilities

Key Responsibilities

Deliver exceptional guest service by responding to guest requests promptly and professionally. Manage smooth and efficient check-in and check-out processes. Act as the primary point of contact for in-house, arriving, and departing guests. Provide local recommendations and assist with leisure and corporate guest enquiries. Assist with reservations and booking enquiries. Complete the Night Audit process, ensuring daily transactions are accurately balanced and reports are completed.

Maintain a safe, professional, and welcoming environment during overnight shifts.

Qualifications

Ability to quickly learn new systems and processes. Fluent written and spoken English. Reliable, dependable and committed to delivering excellent service. We are looking for someone seeking a long-term opportunity with our team Qualifications You must have, or be willing to obtain: Responsible Service of Alcohol (RSA) Certificate (Approved Manager preferred) First Aid Certificate Aquatic Rescue Qualification