Guest Services Manager - Hilton Santa Barbara Beachfront Resort

Job description

Join Hilton Santa Barbara Beachfront Resort as a Guest Services Manager and help lead our commitment to exceptional guest experiences through personalized service, creative guest engagement, and a strong passion for hospitality. As a Guest Service Manager, you’ll play a key role in creating memorable and personalized guest experiences while supporting the day-to-day operations of the Front Office. You’ll lead guest activations, develop creative activities and “surprise and delight” moments, and help bring special holidays and events to life through engaging guest experiences and package sales.

You’ll also support the front desk as needed, ensuring exceptional service while effectively prioritizing and managing multiple demands in a fast-paced environment.

The ideal candidate for this role will possess

A genuine passion for hospitality and creating memorable, personalized guest experiences. Creativity and initiative, with the ability to develop engaging guest activities, activations, and “surprise and delight” opportunities. Strong sales and communication skills, with the ability to promote and sell holiday, event, and guest experience packages. Working knowledge of Front Office operations and the ability to confidently cover front desk shifts as needed.

Strong organizational and prioritization skills, with the ability to manage multiple responsibilities in a highly demanding environment. Flexibility and the ability to remain calm, professional, and solution-oriented under pressure. Strong leadership, teamwork, and problem-solving skills. Open availability and flexibility to work all shifts, including weekdays, weekend and holidays. Previous hotel, guest services, front office, or hospitality experience required; supervisory or management experience preferred.

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Manager , you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.