Room Service Order Taker - Waldorf Astoria Washington DC

Job description

Forge your legacy by joining this Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Room Service Order Taker! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars , this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

Want to learn more? Hotel Website , Facebook , Instagram Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Order Taker / Cashier , you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special

• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!

Master the menu

Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.