Guest Experience and VIP Services Coordinator - Conrad Orlando

Job description

Join us in creating a legacy within a brand you can stay inspired with a team that will become family ! The newest Conrad Hotel in Hilton’s luxury portfolio is open in Orlando . As one of the most celebrated openings of 2024, be part of the legacy as a Guest Experience and VIP Services Coordinator ! Why join the Conrad brand ?

The modern luxury concept empowers you to deliver

Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Inspired by nature and fashioned for adventure, C onrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites ), 65,000 square feet of meeting space ( 40,000 indoor and 25,000 outdoor ), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets.

This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Want to learn more? News Release on Conrad Orlando Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Experience and VIP Services Coordinator , you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Reach out to guests prior to arrival via PREA email system to assist guest in itinerary planning for their vacation at Conrad Orlando. Will assist in booking transportation, restaurant reservations (onsite and offsite), and various guest activations. Answer concierge phone calls to assist in-house guests with needs. Assist VIP Concierge team at the desk when experiencing high volume. Creation of hotel VIP log and organization of amenities in partnership with IRD.

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.