Sales Associate

Job description

Responsibilities

• Responsible for all sales activities in store within Hermès standards of image and services worldwide
• Including identifying customers’ needs, developing client relationships, sales, and delivering post-sales services
• Achieving sales target and maintain high level of customer service, product knowledge and operational procedures
• Build and maintain long-term relationship with customers by providing excellent customer experience
• Proactively receive and recruit walk-in customer, maintain KPI customers
• Assist with inventory and special projects as needed
• Be part of a collaborative and inclusive team

Other duties as assigned Requirements

• Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity
• Strong motivation in becoming a Hermès Ambassador and providing excellent customer service
• Strong commitment towards teamwork
• Energetic, passionate and positive working attitude
• Excellent in presentation, interpersonal and communication skills
• Good command of Mandarin, English is a plus