Temp Front of House Manager

Job description

Purpose of the Role To lead and manage the Front of House team to deliver a consistent, high-quality guest experience, ensuring smooth day-to-day operations, effective team coordination, and strong service standards. This role combines operational leadership with hands-on execution, acting as the link between guest experience, team performance, and operational efficiency. Key Performance Areas

• Guest Experience & Operations Management
• Lead the delivery of exceptional guest experiences across all touchpoints
• Ensure daily operations run smoothly, including: Guest flow management Reservations and bookings Service standards and presentation
• Resolve guest queries and issues promptly and professionally
• Monitor and improve service delivery through feedback and observation
• Team Leadership & Capability Building
• Manage, schedule, and supervise FOH staff
• Provide coaching, training, and ongoing performance feedback
• Ensure team adherence to service standards, SOPs, and brand guidelines
• Support recruitment and onboarding of new team members
• Coordination Across Departments Act as key liaison between FOH, Kitchen, Banqueting, and Operations Ensure clear communication of daily requirements, bookings, and events Coordinate staffing and resource allocation based on demand
• Administrative & Reporting Responsibilities
• Maintain accurate records of: Attendance and rosters Daily reports and service logs
• Monitor operational KPIs and flag any risks or issues
• Support reporting on guest experience metrics and performance trends

Stakeholder Management

• Work closely with: Operations, Banqueting, Kitchen, Marketing
• Engage directly with guests to ensure satisfaction

Key Success

• Measures Guest satisfaction scores and feedback Smooth daily operations and service delivery Team engagement and performance Adherence to service standards Achievement of all AP targets Experience & Capability Requirements 5+ years’ experience in hospitality or guest experience management
• Strong leadership and people management skills
• Excellent communication and problem-solving ability
• Ability to operate in a fast-paced, guest-facing environment HEINEKEN Behavioural Alignment Deliver: Consistent excellence in service delivery Shape: Champions guest-first thinking Connect: Builds strong, motivated teams Develop: Grows team capability and self