B&C Grade Online Store Coordinator

Job description

The Role Fisher & Paykel is one of New Zealand's best-known brands, a global company with a strong heritage and ambitious plans. Our New Zealand origins, curious nature and passion to develop luxury products designed around people are core elements that make us unique. As a trusted, sustainably minded, innovative, generous and curious organisation, we are on a journey to become the world's most human-centred, #1 premium appliance brand.

B&C Grade Online Store Coordinator The opportunity We’re looking for an organised, commercially minded and customer-focused Online Store Coordinator to manage the sale of our B&C Grade appliances through Trade Me and to staff, friends and family. Based in East Tāmaki, this role brings together online store management, freight coordination, customer service and financial administration. You’ll play an important part in making the buying experience seamless, ensuring products reach customers efficiently and helping maximise sales and profitability.

What you’ll be doing Managing and optimising online listings to ensure accurate, engaging product information and effective search visibility. Monitoring store performance and identifying opportunities to improve traffic, conversion and customer satisfaction. Coordinating pricing, promotions and stock levels to support sales and the sell-through of slower-moving products. Managing national freight, tracking deliveries and resolving shipping issues to ensure a smooth customer experience.

Overseeing customer payments, following up outstanding balances and working with Finance to reconcile transactions and resolve discrepancies. Preparing regular reports on sales, freight costs and collections performance. Working collaboratively with teams across logistics, inventory, customer service, Finance, Sales and IT to keep everything running smoothly. What you’ll bring You’re a proactive, well-organised problem solver who enjoys balancing competing priorities and getting the details right.

You understand the importance of excellent customer service and have the commercial awareness to identify opportunities, improve processes and deliver results. This is a hands-on role, so you’ll be comfortable working in a physically active environment, handling bulky and sometimes heavy appliances that may need to be moved several times throughout the process. A practical, can-do attitude, a strong focus on safe manual handling and a willingness to roll up your sleeves are essential.

You’ll ideally bring experience in customer service and freight management, with online retail or marketplace experience an advantage. Strong written and verbal communication, sound organisational skills and confidence using Microsoft Office are essential. Experience with Salesforce or JD Edwards/Oracle ERP systems would be beneficial, but isn’t essential. Above all, you’ll take ownership, act decisively and enjoy working collaboratively to deliver a great end-to-end customer experience.

What we offer Alongside a competitive salary, we offer flexible working, development and career opportunities, product discounts, life and disability insurance, discounted medical cover, superannuation, Whānau/Family leave and free on-site parking. Apply now including your CV & a Cover letter! #LI-CU1 Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.