Acquisition Specialist-Bob Howard Toyota

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.

Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1.

More opportunity. More support. More ways to build a career that moves you forward.

Overview

Bob Howard Toyota is looking for a skilled individual to join our pre-owned operations team. As an Acquisition Specialist, you will use your knowledge and the data tools available of the retail and wholesale used car market to help us quickly value units flowing into our system. This role assists dealerships in valuations of vehicles acquired at the dealership The Vehicle Acquisition Manager is responsible for sourcing and acquiring pre-owned vehicle inventory directly from service customers.

Working within a high-volume service department generating approximately 100 Repair Orders (ROs) daily, this role identifies customers with positive equity, aging vehicles, or changing transportation needs and presents opportunities to sell or trade their vehicles to the dealership. The successful candidate will build relationships with service customers, perform vehicle appraisals, present acquisition offers, and coordinate transactions that increase dealership inventory and support overall sales objectives.

Responsibilities

Engage service customers throughout the day to identify vehicle acquisition opportunities. Review daily service appointments and repair orders to target qualified customers. Conduct vehicle walkarounds and appraisals. Present dealership purchase offers and explain vehicle valuation. Generate appraisal appointments and acquisition leads. Partner with Sales and Service departments to maximize customer retention. Identify customers with equity positions that make them candidates for trade or upgrade.

Coordinate vehicle inspections, title documentation, and acquisition paperwork. Maintain detailed records of customer interactions and acquisition activities in CRM. Follow up with unsold opportunities through phone, text, and email. Achieve monthly acquisition and appointment goals. Maintain a visible presence on the service drive during peak customer traffic hours. Build and maintain relationships with service advisors to identify opportunities.

Ensure a professional and positive customer experience throughout the acquisition process Qualifications Automotive retail / wholesale / re-marketing experience a plus. Two years of experience in a dealership position is a plus. Experience using CRM and dealership software systems Ability to read and comprehend instructions and information. A great work ethic and ability to work both independently and with a team Excellent communication skills, including customer service and customer care.

Proficiency in MS Office, specifically Excel and Word functions. Valid driver's license and acceptable driving record. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.