Property Claims Handler

Job description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you ready to take on a rewarding role in property claims recovery? Join Strata Solicitors, Gallagher Bassett's in-house law firm, as a Property Recovery Claims Handler, where you'll manage your own caseload within our growing Property Recovery Team. This is an exciting opportunity to join a developing and expanding team, with excellent opportunities to build your expertise and progress your career. Working alongside experienced legal and insurance professionals, you'll handle a varied portfolio of recovery claims arising from property damage incidents, including fire, escape of water, subsidence, impact, storm, flood and other insured perils.

You'll be responsible for progressing claims from initial instruction through to recovery, settlement, or litigation where required. How you'll make an impact Managing a caseload of property recovery claims arising from property damage losses, including fire, escape of water, subsidence, impact, flood, storm and other insured events. Opening claims on the case management system and carrying out initial investigations and liability assessments.

Reviewing evidence and pursuing recovery opportunities against responsible third parties and their insurers. Sending Letters of Claim and negotiating settlements through telephone discussions and written correspondence. Issuing court proceedings when required and managing litigated claims through to conclusion. Ensuring compliance with internal procedures, client service level agreements and key performance indicators. Maintaining accurate and complete records on the case management system.

Supporting colleagues to achieve client and operational objectives. Delegating and supervising appropriate tasks to Claims Administration Assistants. Ensuring compliance with financial procedures and Solicitors Accounts Rules. Maximising recovery outcomes while delivering excellent client service.

About You

Here’s what you’ll bring to the role: Essential: Experience in property recovery handling within a legal claims management environment. Experience dealing with property losses arising from fire, flood, escape of water, subsidence, impact, storm or other insured perils. Demonstrable self-motivation and initiative. The ability to work independently within a defined structure and collaborate effectively with peers and managers.

Clear and professional communication skills. Eligible to work in the UK.

Desirable

A Law degree or Insurance Qualification (or equivalent). #LI-PH1 #LI-hybrid Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)