Performance Marketing Operational Team Lead

Job description

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

You’ll lead the day-to-day support for performance marketing colleagues in Colombia. This role brings together people leadership, workload planning, quality oversight, and operational support across social media, marketing automation, web, SEO/SEM, and related digital channels. You’ll work closely with Marketing Studio leaders and regional partners to keep the team ready, aligned, and focused on consistent delivery. The role helps create a clear, supported environment where people can do their best work and where digital delivery runs smoothly.

How you'll make an impact You'll provide day-to-day leadership, coaching, and support for Colombia-based performance marketing colleagues, helping foster employee engagement, accountability, career growth, and a high-performing team culture. You'll partner closely with the Marketing Studio Team Manager and Functional Leads on recruiting, onboarding, performance management, employee development, succession planning, and retention initiatives.

You'll work with Functional Leads to monitor team capacity, resource allocation trends, workforce readiness, and operational needs, helping identify potential risks, constraints, or opportunities for improvement. While Functional Leads provide direction for the work itself, you'll help ensure the team has the support, communication, and operational structure needed to perform successfully. You'll serve as a key operational partner across global teams, helping facilitate alignment, collaboration, and information sharing.

You'll also support the adoption of Marketing Studio processes, governance standards, documentation requirements, and technology platforms, including Workfront, while contributing to continuous improvement initiatives that enhance efficiency, scalability, and overall team effectiveness. About you Bachelor's degree in Marketing, Communications, Digital Marketing, Business, or a related field. 7+ years of experience in digital marketing, marketing operations, web, social media, marketing automation, or related disciplines. 3+ years of experience leading teams, mentoring employees, or providing operational leadership within a marketing environment.

Demonstrated experience supporting one or more performance marketing functions, including web, social media, marketing automation, SEO/SEM, or content management. Strong understanding of digital marketing workflows, project management, service delivery models, and resource management practices. Experience working within a matrixed, global, shared-services, or center-of-excellence environment. Strong communication, leadership, collaboration, and problem-solving skills.

Ability to effectively manage multiple priorities and stakeholders in a fast-paced environment. Fluent in English and Spanish.

Preferred Qualifications

Experience supporting global marketing organizations or in-house agencies with geographically distributed teams across multiple regions and time zones. Familiarity with Workfront or similar work management platforms. Knowledge of marketing automation platforms, CMS solutions, SEO tools, social media technologies and analytics platforms. Experience implementing process improvement, quality management, or operational excellence initiatives.

Familiarity with AI-enabled marketing tools and workflow automation solutions.