Assistant Manager - Service Support Management

Job description

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients.

If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact Responsibilities

Provide technical advice to customers, dealers, distributors and sales personnel responding to product related questions, issues and problems. Provide sales personnel with technical data necessary for the demonstration of products. Act as a liaison between sales personnel and technical staff. Be responsible for architecting solutions, conducting product demonstrations and providing technical inputs towards proposals. Ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.

Be involved in setting goals and objectives for team members for achievement of operational results. Apply knowledge to practical issues often relating to more than one functional area. Provide overall direction for complex activities, providing guidance and inputs for a medium-sized project or multiple small-sized projects. Adapt to various communication styles and interpret non-routine and conflicting information. Manage, coach and mentor junior team members.

Provide inputs on appraisals and feedback to employees. Allocate work and ensure delivery within defined timeframes. Interact with internal and/or external clients to negotiate and interpret information on projects and unit operations. Consult with senior management, as required.

About you Qualifications

Typically requires a University Degree or equivalent experience and minimum 6 years prior relevant experience. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)