Insurance Administrator (FNOL)

Job description

Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

Overview

At Pen Underwriting, we're looking for an Insurance Administrator (FNOL) to join our Claims team in Wexford. This hybrid role offers the opportunity to play a key part in supporting customers at the start of their claims journey, ensuring claims are registered accurately, efficiently, and with care. Working closely with the Property Damage and Strategic Claims Lead, you'll take ownership of the First Notification of Loss (FNOL) process and provide claims administration support across a wide range of insurance products.

You'll collaborate with colleagues across Claims, Underwriting and Accounts, helping to deliver a responsive service that supports both customers and business partners. If you're someone who enjoys problem-solving, building relationships, and working in a fast-paced environment where every day is different, we'd love to hear from you. At Pen Underwriting, you'll join a team of service-minded professionals who value collaboration, integrity, and continuous learning.

How you'll make an impact In this role, you'll be the first point of contact when a claim is reported, helping customers navigate an important moment with professionalism and empathy. You'll manage the FNOL process from initial registration through to accurate claims administration, ensuring key deadlines and service standards are achieved. You'll work closely with insurers, loss adjusters, engineers, and other service providers to support claim progression while maintaining accurate records and documentation.

You'll also partner with colleagues across the business to ensure information is shared effectively and customers receive clear, timely updates throughout the claims journey. Managing and registering First Notification of Loss (FNOL) cases within agreed timelines Delivering high-quality customer service through phone, email, and written communication Maintaining accurate claims files and document records

Coordinating with external experts, suppliers, and service providers Supporting claims administration across all lines of business Ensuring compliance with GDPR, CPC, and CICA requirements Assisting with ad hoc claims-related activities as required #LI-LC1 About you Experience working in an office, administrative, insurance, or customer service environment Confidence using Microsoft Office applications, including

Outlook, Word, and Excel The ability to communicate clearly with customers, colleagues, and external partners by phone and in writing Experience managing multiple tasks and priorities while meeting agreed deadlines A structured approach to organising information and maintaining accurate records The ability to work independently while collaborating effectively with a wider team A customer-focused mindset with a commitment to delivering a professional service

The ability to identify issues and suggest practical solutions An APA qualification or progress towards a CIP qualification would be beneficial, but is not essential At Pen Underwriting, you'll be part of a collaborative and supportive team where your contribution matters.

The relationship builders. The problem solvers. The service-minded professionals. Together, we help deliver positive outcomes for our customers and each other. Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)