Lead Specialist - Quality Assurance

Job description

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients.

If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Accountable for leading BAU documentation and process maintenance through the GCOE delivery framework, ensuring work is controlled, visible and delivered to quality.

How you'll make an impact Responsibilities

Key accountabilities include Lead standard documentation and process change requests, own updates to process guides, scripts, documents,letters, playbooks and knowledge content in line with GCOE standards. Maintain delivery control through worklists, trackers, change logs, approval records and version history. Coordinate review, approval and publication activity so final outputs are accurate, controlled and easy to use.

Support UK on key projects, regulatory/policy updates, operational resilience, acquisitions and process improvement activity. Build effective working relationships with UK stakeholders, GCOE colleagues, Training, Compliance, Business Systems and operational SMEs. Escalate risks, blockers, overdue actions, quality issues or control gaps through the appropriate GCOE or UK Process Excellence route. Identify opportunities to simplify BAU documentation maintenance, improve handoffs and strengthen governance.

About you Qualifications

Degree Bachelor Master Licenses/Certificates: Insurance Certification will be the additional advantage Work Experience: Graduate with minimum 3 to 4 years of experience in an Insurance domain Experience in P&C – Policy Issuance/Underwriting would be preferred Insurance certification – good to have Transition/onboarding of service - good to have Onshore travel experience – good to have Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)