Manager - Operations Management

Job description

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients.

If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Manager

• Operations Management

Pune How you'll make an impact Responsibilities

• Lead and manage diverse teams, including Individual Contributors and people managers, to drive high performance. Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery.

Drive Customer Succes and satisfaction by collaborating with different stakeholders with data‑driven strategies for Corporate and Broker clients. Translate operational needs into scalable, efficient processes through research, benchmarking, and end‑to‑end design. Oversee daily operations, fostering a customer‑centric culture through structured reviews and action planning. Champion the growth of team members by providing ongoing coaching, development planning, and career‑pathing support Develop and coach team members through performance management, recognition, and engagement initiatives.

Ensure timely and professional handling of customer queries to accelerate closure of pending and escalated cases. Participate in business reviews with stakeholders, senior leadership, and conduct branch visits to strengthen operational performance. Manage critical client escalations with ownership and clear proactive communication to all stakeholders. Lead recruitment processes—including interviewing and selection—to build high‑caliber teams aligned with business needs.

Champion automation, standardization, and continuous process improvements to enhance efficiency and service quality.

About you Qualifications

12 – 15 yrs of experience in insurance operations (US Health and Benefits would be an added advantage), with at least 8+ years in a leadership role. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)