Assistant Branch Manager, Commercial Auto Major Case Unit (MCU)

Job description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

Jurisdictions

• Open

Licenses

• N/A, unless stated otherwise by manager

Location

• This role is eligible for fully remote work.

Please note

We require complex commercial claims background. This role supports multiple clients, both risk and Captive.

How you'll make an impact Supervise

Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices

Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent

Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Licensing

Ensure appropriate licenses and/or certifications for employees.

Utilize Technology

Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication

Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop

Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

Claims Background

• Complex Commercial Auto MCU

Prior leadership experience

• 3 or more years

Jurisdictional Experience

• Open REQUIRED QUALIFICATIONS: High School Diploma Minimum of 12 years related claims experience, must have complex commercial claims background.

At least

• 3 years of supervisory experience Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions DESIRED: Bachelor's Degree #LI-NZ1 #LI-Remote Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)