Assistant Manager

Job description

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients.

If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

About Gallagher Gallagher Center of Excellence (GCoE) was founded in 2006 and is built on the cornerstones of quality, innovation, and teamwork. GCoE plays a crucial role in supporting Gallagher’s global operations by delivering industry-leading customer service, regulatory compliance, operational excellence, and mission-critical business services. By combining functional expertise, industry knowledge, and technology, GCoE helps drive business success across the organization.

Established in 1927, Gallagher is a global leader in insurance brokerage, risk management, and consulting services. More than just an insurance broker, Gallagher is an international organization that delivers client-centric, expertise-driven solutions to help clients manage risk and achieve their objectives. With a workforce of over 16,000 professionals across India, Sri Lanka, and the USA, GCoE has a strong global presence, including offices in Bengaluru, Mumbai, Pune, Kolhapur, Shimoga, Cochin, Chandigarh, Colombo, and Las Vegas.

It offers a dynamic environment where result-oriented and knowledge-driven professionals can contribute to organizational growth while building rewarding, long-term careers. At GCoE, we foster a culture of innovation, collaboration, and continuous learning. Employees benefit from competitive compensation, comprehensive benefits, professional development opportunities, industry certifications, and structured training programs.

Guided by The Gallagher Way, our teams are committed to delivering excellence, driving innovation, and creating a great place to work. Join Gallagher and be part of a global organization that values integrity, teamwork, and professional growth while shaping the future of the insurance industry.

How you'll make an impact Operations Management Deliver KPIs in line with the prescribed targets

• Prioritize and organize work daily according to business priorities
• Manage resources efficiently through peaks and troughs in the business cycle
• Develop an in-depth understanding of the technical aspects of the process
• Facilitate smooth knowledge transfer within the team via well documented and updated training materials
• Develop technical training expertise within the team Drive OpEx principles No Breaches on Risk & Compliance aspect and 100% adherence to company policies for self and team People Management/ Development
• Provide direction and guidance to the team on a day-to-day basis
• Set objectives for direct reports and conduct regular appraisals
• Communicate regularly with team members via 1-2-1 meetings and team meetings
• Manage and delegate work fairly and effectively within the team Develop individuals to their full potential
• Identify and develop leadership qualities in individuals and groom them for the next level Responsible for managing attrition and schedule adherence in the team Create a culture of teamwork, building a cohesive team who are client focused and aligned on expectations
• Ensure work prioritization model is followed across teams/locations Stakeholder engagement: Build effective working relationships with the offices Proactively ensure key client/carrier collections and settlements are handled within agreed TAT Engage and review each escalation and build effective strategy for future mitigation
• Ensure appropriate reports including monthly performance dashboard and Quality Scores are prepared, shared and followed up on regularly to drive the results for the team About you Eligibility Criteria Graduate in any discipline.

Overall experience of 15+ years, with a minimum of 2-4 years of Team Leader /Assistant Manager (AM) experience reflected on official employment records. Proven experience in managing a team of at least 8-13 FTEs. Strong experience in the Insurance/Reinsurance domain, specifically in Accounting and Settlements will be added advantage.

Location

Bangalore / Mumbai Behavioral Competencies Excellent verbal and written communication skills. Strong analytical and problem-solving abilities with the capability to quickly identify and address critical issues. Proven stakeholder management and people leadership skills. Ability to work effectively in a fast-paced, high-volume environment. Strong focus on operational excellence, team development, and service delivery. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)