Assistant Manager (Banquet Services)

Job description

Position Summary 'The Assistant Manager is responsible for operational control of purchasing, receiving, and inventory, ensuring that all employees meet division requirements, the selection, training, and development of the staff to meet MICE Ops Venue & Banquet Operations standards Primary Responsibility Familiar with the overall banquet services objectives and product knowledge including sequence of service, menu/beverage and offsite catering etc.

• Maintain the venue hygiene standards, with direction to help meet departmental goals for revenue and expenses
• Organize and conduct general F&B training for all Banquet Services team Support training activities for all the MICE Banquet Managers, including the handling, preparation and writing of correspondence as necessary
• Monitor and ensure targeted full time and if applicable casuals are properly enrolled and scheduled for all related training
• Assist with F&B training, POS, menu or food tag administration and maintain various filing/records/databases.
• Train, develop, coach and manage the performance of TMs and casuals to ensure the effective and efficient running of the operation to maximize both internal and external guest satisfaction
• Assist in the management of MICE Banquet Operations
• Act with a degree of independence as liaison with both internal BUs and external guests.
• Handle guests’ requests and complaints as appropriate in order to maximize customer satisfactions
• Ensure physical facilities and equipment are well kept, maintained and that all health and safety regulations are adhered to, by verifying temperatures, observing presentation, tasting products and checking preparation methods
• Provide guidance toward improvement and make necessary adjustments for consistency
• Participate in supporting MICE Operations tasks in accordance to the instructions from Managers and above.

Requirements

• Minimum
• 3 years of food and beverage operation experience in management level is required Experience in related hospitality training and/or banquet service is preferred
• Strong communication, presentation, and influencing skills Fluent in English, Mandarin and Cantonese, both written and spoken Computer skillsets are required, MS Office, Excel, and Chinese typing Warm, welcoming and pleasant personality
• Demonstrate team spirit and cooperation
• Act with professionalism and integrity
• Ability to supervise subordinates
• Ability to solve problems and make rational decisions
• Ability to access and accurately input information using a moderately complex computer system
• Ability to effectively deal with internal and external customers, and resolve conflicts
• Must be able to walk and stand for an extended amount of time.

Good team player with "can do" positive attitude