Ambassador - Mall Concierge Services

Job description

Position Summary

Provide proactive and interactive customer services with hotels and promenade information, which resulted to enhance the guests experience during the visit Primary Responsibility

• Greets and ensures that all guests are attended at all times in friendly and helpful manner and attempts to learn to use guest's name at every opportunity
• Maintains exemplary department standards of behavior and appearance and attitude
• Takes personal interest and pride to ensure that the serviec counter area as kept clean and in an orderly state at all times
• Has full knowlege of Hotel facilities / restaurants / shopping information
• Ensures guests receive prompt attention and request will be fulfilled immediately
• Provides information pertaining to Hotel's facitlties / restaurant and retail shops to be of interest to the guests
• Ensures the guests familiar the hotel's restaurants and retail shops operating hours and each outlet's specialty
• Ensures that all service counter equipments are accounted for and are always in good conditions
• Maintains a neat and tidy appearane at all times
• Assumes other duties assigned by management as required Requirements

Knowledge and Skills

• Hotel / Shopping Mall facitities and guest service

Education

• Hotel Hospitality Management or related discipline

Experience

• Relevant experience of guest service in concierge is an advantage

Personality

• Initiative, organized and detail-oriented, excellent communication and interpersonal skills

Language

• Good command of both written and spoken in English, Cantonese and Mandarin
• Knowledge of another foreign language would be advantage

Physical requirement

• Male - 170cm or above and Female - 163cm or above

Knowledge and Skills

• Hotel / Shopping Mall facitities and guest service

Education

• Hotel Hospitality Management or related discipline