Captain

Job description

Position Summary - handle the daily operations of the outlets in order to meet and exceed customers’ needs and business requirements. - ensure adherence to service standards and operating procedures established. - ensure excellent customer experience and service to maximize Revenue Primary Responsibility - handle the daily operations of the outlet to ensure compliance with policies, procedures, standards and aim At satisfying and exceeding customer expectations.

• Serve Food and beverages efficiently according to established standard.
• Maintains High standards of hygiene, cleanliness and tidiness in all service area. - ensure work place safety practice is adhered to. - ensure sufficient inventory whenever required.
• Provide direct service to customers as needed, including but not limited to serving tables, bussing, seating guests and supporting general clerical/cashier duties whenever required.

Requirements

Education:

• High school graduated

FandB related certificate is an added advantage Experience

• - 1 year at a 5-star hotel or 2 years at a 4-star hotel or reputable restaurant - 1 year senior service level experience Knowledge and Skills:
• FandB product and service knowledge
• Customer service skills

Computer literate Others

• Fluent with Cantonese or Mandarin and English, both written and spoken
• Able to walk and stand continuous for extended amount of time
• Team player