Supervisor - Business Support & Administration

Job description

Position Summary

Responsible for supporting the daily operations, coordination, and administration of the Floral department. Coordinate with internal stakeholders, suppliers, and Operations teams to ensure timely procurement, delivery, receiving, and execution of floral requirements. Maintain accurate records, support operational efficiency, ensure compliance with company standards, and provide administrative and operational support for floral-related activities and events.

Primary Responsibility Coordinate with internal Business Units, Procurement, Finance, Workforce Planning, HR, and external suppliers to support floral operations. Liaise with Operations and suppliers on floral purchasing, delivery schedules, receiving arrangements, and inventory management. Ensure accurate order fulfillment and timely delivery of floral materials and related products. Support daily operations, receiving activities, and event execution.

Maintain accurate records, filing systems, and operational documentation. Monitor tasks and workflows to ensure timely completion and adherence to service standards. Assist in preparing training materials, operational guidelines, SOPs, and related documentation. Ensure compliance with company policies, procedures, safety requirements, and operational standards. Identify operational issues, recommend improvements, and support process efficiency initiatives.

Resolve operational matters proactively and effectively with minimal supervision. Provide support to team members and supervisors to achieve departmental goals and service standards. Handle customer inquiries, requests, and complaints in a professional and timely manner. Perform other duties and projects as assigned by the Assistant Manager or Manager.

Requirements

Administrative and supervisory experience is preferred Basic floral knowledge with the ability to identify floral materials is preferred

• Strong coordination, communication, and stakeholder management skills Good organizational skills with attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office applications and computer systems
• Ability to work independently and as part of a team Good command of spoken and written Chinese and English to support daily operational coordination and stakeholder communication

Position Summary

Primary Responsibility Requirements