Mixologist

Job description

Position Summary

The Mixologist is responsible for the beverage program at The Ritz Carlton Bar & Lounge, delivering a distinctive, world‑class cocktail experience aligned with the venue’s premium positioning and service standards. The role requires advanced cocktail innovation, menu engineering, and operational leadership to support revenue growth, brand recognition, and elevated guest experience. The role is responsible for overseeing the daily bar operations, ensuring high standards of beverage quality, service excellence, and team performance.

This role combines advanced mixology expertise with supervisory responsibilities, including team guidance, training, and operational control, to deliver a premium guest experience aligned with brand and business objectives.

Primary Responsibility Operational Management

• Supervise day-to-day bar operations to ensure smooth service flow and adherence to operational standards
• Oversee preparation, presentation, and consistency of all beverages in line with established recipes and quality benchmarks
• Ensure compliance with hygiene, safety, and local regulatory requirements Team Leadership & Development
• Guide, coach, and supervise bartenders and bar team members to maintain service excellence
• Conduct on-the-job training and support skill development in mixology techniques and product knowledge
• Foster a positive, performance-driven team culture and ensure alignment with service standards

Menu & Product Innovation

• Contribute to the development and enhancement of cocktail menus and beverage offerings
• Monitor market trends and introduce innovative concepts to elevate guest experience
• Ensure proper execution of new beverage launches and promotions

Inventory & Cost Control

• Monitor stock levels, ordering, and inventory management to minimize wastage and control costs
• Conduct regular stock checks and support variance analysis
• Ensure efficient utilization of bar resources and maintain proper storage procedures

Guest Experience & Service Excellence

• Engage with guests where appropriate to enhance personalized service and premium experience
• Handle guest feedback and service recovery in a professional and timely manner
• Ensure consistency in service delivery across all shifts

Coordination & Compliance

• Liaise with F&B management, procurement, and other departments to ensure smooth operations
• Ensure adherence to company policies, SOPs, and DSAL labor framework requirements
• Support documentation and reporting related to bar performance and operations Requirements

Experience & Qualifications

• Minimum 4–6 years of experience in bar operations or mixology, preferably within a luxury hospitality environment Prior supervisory or team leadership experience required Relevant certifications in mixology, bartending, or hospitality management preferred

Skills & Competencies

• Strong technical knowledge of mixology, spirits, wines, and beverage trends
• Proven ability to supervise, train, and motivate a team Strong operational and organizational skills with attention to detail Good communication and interpersonal skills with a guest-focused mindset

Other Requirements

Ability to work flexible shifts, including weekends and holidays Good understanding of hygiene, safety, and compliance standards Proficiency in English; additional language skills (e.g., Cantonese or Mandarin) is an advantage