Agent - Tele Sales

Job description

Position Summary

Primary Responsibility

• Maintain complete knowledge of department policies, procedures and service standards
• Maintain complete knowledge of the proper maintenance and use of equipment and ensure that equipment is only used as intended
• Ensure work levels, service standards and customer relationships are maintained to generate return customers
• Familiar with company events, tournaments and procedures to assist guest requests, answer and resolve questions
• Maintain proper telephone etiquette with each customer
• Attempt to resolve customer complaints/requests in an efficient manner and ensure customer satisfaction
• Perform other duties as assigned

Requirements

• With relevant work experience
• Fluent Cantonese, Mandarin and good English communication skills
• Willing to work shifts
• 21 years older