Marketing Analyst Intern - Parts & Service and Customer Experience

Job description

Ford Motor Company of Canada, Limited is a national manufacturer and distributor of automobiles and automotive service parts headquartered in Oakville, Ontario and is an integral part of the international Ford Motor Company organization. If you have the drive and want the excitement of a challenging internship, please submit your application no later than Sunday, November 8th. A resume and transcript are required as part of your application.

Candidates must be available May to August 2027 and be returning to school in the Fall.

Work Location

Oakville Work Model: Hybrid, 4 days in office per week

Responsibilities

What You’ll Do

The primary responsibilities for this position include but are not limited to: Support new 2027 work streams, including parts discount programs and new sales channels for parts, contributing to both analytical work and execution of project plans. Analyze and report on key areas of Ford's Parts & Service Marketing business, such as eCommerce activation, the wholesale parts industry, Ford Dealer websites, Quick Lane operations, and customer offers.

• Partner with the Accessories Manager on initiatives such as: Preparing, communicating, and reporting on the Dealer Satisfaction Survey Reviewing the Dealer portal and recommending improvements Reviewing Dealer-installed option pricing and installation times Developing, publishing, and communicating

Dealer Product

• Knowledge assets Conducting Accessories pricing studies and other related analyses
• Support development and reporting for additional programs, such as Oil, Tire, and Brake.

Help maintain Dealer and consumer communication platforms across B2B, B2C, and eCommerce channels. Provide administrative support, including annual internal control requirements. Collaborate with internal stakeholders — including Ford Protect, Quick Lane, Wholesale, Accessories, and Ford Parts Brand — to understand their needs and support broader department goals. Support the Customer Experience (CX) Team in planning and executing quarterly projects related to Ford Guest Experience, Learn & Drive, Mobile Service, Pickup & Delivery, and Ford Rewards.

Use the OneCX Guest Feedback Platform to identify trends and uncover opportunities to improve customer satisfaction.

Qualifications

Basic Qualifications

Undergraduate or Graduate Business degree (B.Comm, BBA, or MBA) in progress. Even better you'll have... Demonstrated communication, interpersonal, and analytical skills. Ability to deliver assignments with a value-add mind-set. Strong computer skills including Microsoft Excel, Word, PowerPoint Automotive work and previous work experience considered an asset. Ability to work independently and manage time effectively For Undergraduate students, the expected hourly pay range for this position is $22.25 - $30.12 For Graduate students, the expected hourly pay range for this position is $31.72 - $34.89.

This posting is for an existing vacancy within our team. Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. Candidates for this position must be legally entitled to work in Canada.

Ford Motor Company of Canada, Limited does not sponsor work permit application. We thank all applicants for their interest, but only those selected for an interview will be contacted. #LI-SHERMAN #LI-Hybrid