Assistant Branch Manager

Job description

JOB SUMMARY

The assistant Branch Manager is responsible for effectively supervising the retail sales area to deliver targets, offer a high level of customer service, and create a challenging and healthy environment where staff can develop. The role is expected to manage staff to achieve a cross sell ratio while supporting overall branch performance and customer satisfaction.

KEY RESPONSIBILITIES

Ensure adequate staffing of retail sales department and raise any concerns to BM. Provide input on CSO's performance to the BM. Provide coaching, mentoring and guidance to CSO's. Support BM in implementing retails sales change initatives. Actively sell/ cross sell asset and liability products to new and existing customers. Ensure retail sales performance meets KPI targets as per customer segments. Supervise CSO performance by participating in and leading daily retial sales team meetings.

Attract new customers to branch through personal relations and existing customer referrals. Monitor CSO daily operations and provide necessary authorizations. Support CSO's by serving customers during peak times. Assign tasks failry to staff so that no work is left pending at day end. Ensure that activities adhere to aduit, risk, legal and policy requirements. Provide direct coaching, mentoring and gudiance to CSO's.

NPS

Ensure assigned NPS target is achieved by representing FAB vales and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints. Work closely with BM to determine how to best achieve sales targets and determine the best way to allocate targets among CSO staff. REQUIREMENTS / QUALIFICATIONS Bachelor's degree in any discipline. 10 years relevant experinece in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.