Clearance & Brokerage Training Specialist

Job description

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

What You Will Do

As a Clearance & Brokerage Training Specialist , you will strengthen the technical capability and operational readiness of Clearance & Brokerage teams by developing and delivering effective learning solutions. You will work closely with Operations, Quality, Compliance, and Subject Matter Experts to ensure employees have the knowledge and skills to deliver compliant, efficient, and customer-focused customs clearance services .

Job Responsibilities

Training & Capability Development

• Design and deliver onboarding, technical, compliance, refresher, and role-specific training programs for Clearance & Brokerage employees.

Training Needs & Performance Analysis

• Identify capability gaps by analysing operational performance, quality trends, process changes, compliance requirements, and business needs.

Learning Content Development

• Develop and maintain training materials, facilitator guides, e-learning content, job aids, assessments, and knowledge resources.

Technical & Subject Matter Expertise

• Serve as a subject matter expert on Clearance & Brokerage processes, customs regulations, import/export requirements, and operational best practices.

Training Effectiveness & Continuous Improvement

• Measure learning effectiveness through assessments, coaching observations, operational metrics, and stakeholder feedback, and continuously improve training solutions.

Change & Implementation Support

• Support new process implementations, system enhancements, business transformation, and operational changes through structured training, communication, and knowledge transfer.

Stakeholder Partnership

• Partner with Operations leaders, Quality, Compliance, regional teams, and other stakeholders to align learning solutions with operational, business, and regulatory requirements.

Compliance & Operational Excellence

• Promote adherence to FedEx policies, customs regulations, and industry standards while fostering a culture of continuous learning, quality, and operational excellence.

Key Requirements

Bachelor’s Degree in Logistics, Supply Chain, International Trade, Business Administration, Education , or a related discipline. Minimum 3–5 years of relevant experience in Customs Clearance, Brokerage Operations, Trade Compliance, Logistics, Learning & Development, or a related field. Strong knowledge of customs regulations, brokerage operations, import/export processes, and regulatory compliance . Demonstrated experience in designing and facilitating instructor-led, virtual, or blended learning programs .

Strong presentation, facilitation, communication, coaching, and stakeholder management skills. Strong analytical and problem-solving capabilities, with the ability to assess capability gaps and translate business needs into effective learning solutions. Experience supporting process improvement, operational transformation, system implementation, or change management initiatives is preferred. Proficiency in Microsoft Office and Learning Management Systems (LMS) ; experience with e-learning or digital learning tools is an advantage.

Ability to manage multiple priorities and work effectively across functions in a fast-paced, operational environment . FedEx was built on a philosophy that puts people first, one we take seriously.

We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.