Operations Admin II

Job description

POSITION OVERVIEW

Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Lead, educate and develop company employees
• Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
• Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
• Monitor dock to ensure proper loading techniques
• Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
• Conduct safety meetings and facilitate quality groups
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
• Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
• Communicate with Account Executive(s) to ensure customers’ and company’s needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Monitor actual performance data and gather information for reporting
• Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
• Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as required Disclaimer

• This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS

• High school diploma, required; Bachelor’s degree or four (4) years directly related work experience
• Minimum two (2) years transportation experience in an operations leadership role
• Bi-Lingual (English/French) for Province of Quebec, preferred
• Thorough knowledge of LTL Industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
• Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Must be multi-tasked oriented and possess good organizational skills
• Proficient in Microsoft Office and Internet
• Proven leadership and interpersonal skills

Minimum Education

High School Diploma or GED required Minimum Experience Previous clerical or customer service experience preferred Knowledge

Skills and Abilities

General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Job Conditions Minimal travel required Preferred Qualifications: Pay Transparency: Pay: Additional Details: For details on our comprehensive benefits, click here .

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected] .

Applicants have rights under Federal Employment Laws

Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

Please click below to learn more about the E-Verify program: E-Verify Notice ( bilingual ) Right to Work Notice ( English ) / ( Spanish )