Operations Specialist

Job description

Service Assurance; Quality Management; Contract Management/Sourcing; Clearance Regulatory; Vendor Management; Admin & Support; Operations Regulatory Compliance The Operations Specialist will serve as a critical link between logistics execution and digital innovation. Applicant will be responsible for overseeing high-volume shipping operations and trade compliance, while simultaneously developing and deploying custom automation solutions.

His/her primary goal is to reduce manual intervention, eliminate data entry errors, and accelerate the clearance cycle time through Python, VBA, and Microsoft Power Platform.

Key Responsibilities

• ATFC Management

Trade Facilitation

• Manage operational workflows aligned with the ATFC operations to ensure seamless cross-border movement of goods.

Regulatory Compliance

• Review and validate shipping documentation to ensure adherence to APAC-specific Free Trade Agreements and PEZA regulations.

Data Integrity

• Monitor and audit Harmonized System (HS) code classifications and valuation accuracy to prevent customs delays or penalties.
• Process Automation & Optimization

AI and Python Development

• Build and maintain Python scripts and utilize AI for large-scale data extraction from Microsoft SharePoint and internal FedEx databases.

VBA Scripting

• Develop sophisticated Excel macros (VBA) to automate repetitive daily reporting, manifest reconciliation, and metrics audits.

Microsoft Power Platform

• Utilize Power Automate and Power BI to create end-to-end automated workflows (e.g., automated email notifications for clearance delays) and real-time operational dashboards.

Continuous Improvement

• Identify bottleneck processes within the logistics chain and design automated bot solutions to increase throughput and accuracy.
• Analytics & Reporting

Performance Tracking

• Design and manage operational excellence dashboards to track employee performance, cycle time, and operations efficiency.

Strategic Insights

• Perform SWOT analyses on logistics profiles and commodity trends to provide management with actionable data for resource allocation.

Experience

3+ years in logistics, supply chain, or customs operations Technical Tools : Advanced proficiency in AI and Python (Pandas, OpenPyXL), VBA, and MS SharePoint.

Automation

Hands-on experience with Microsoft Power Automate, Power Apps and PowerBI.

Trade Knowledge

Deep understanding of ATFC protocols, APAC customs regulations, and PEZA requirements.

Education

Bachelor’s degree in Industrial Engineering, Business Analytics, or Logistics Management. FedEx was built on a philosophy that puts people first, one we take seriously.

We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.