Process Governance Lead - Senior

Job description

Job Title

Senior Analyst – EBS Process Governance, EBS Global EBS Governance and Value Management Team Responsible for executing process quality, controls, and audit governance activities across EBS sub-processes, owning audit methodology, sampling and calibration standards, and defect/RCA-CAPA management, while partnering with cross-functional and vendor stakeholders to strengthen process governance maturity across the region.

Essential Duties

Execute end-to-end process audits across in-scope EBS sub-processes, ensuring consistent application of scorecards, evidence standards, and quality dimensions. Apply and refine risk-based sampling methodologies across processes/sub-processes, including rules for ramp-up, stabilization, and run-rate operations. Support calibration sessions and help standardize critical/non-critical error definitions across EBS; assist in resolving escalated audit disputes through fact-based review.

Own the defect management lifecycle for assigned processes — centralized logging, trend analysis, RCA, CAPA design, containment, and effectiveness validation through to closure. Support adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; assist with audit readiness and remediation tracking. Provide process governance support for transitions, migrations, and process changes across EBS, validating readiness criteria and supporting a controlled handoff to steady-state operations.

Develop scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, SLA performance, compliance posture). Act as a process governance point of contact for EBS process owners and cross-functional/vendor partners; support calibration and quality/governance review forums. Identify recurring process gaps and convert insights into SOP updates, control redesign, and audit/reporting automation.

Coach and mentor junior analysts, supporting their development and consistency of audit approach. Performs other duties as assigned.

Minimum Education

Bachelor’s degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Minimum Experience

Minimum five (5) years of progressive experience in Process Governance, Quality Audit, Controls, Order to Cash, Accounts Receivable, or Finance Shared Services roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Knowledge, Skills, and Abilities

Demonstrated expertise across audit frameworks, scorecards, sampling methodology, and defect/RCA-CAPA management. Strong familiarity with internal controls, SOX or compliance requirements, and process documentation standards. Proven ability to influence stakeholders and senior leadership, driving resolution through fact-based, data-driven discussion. Strong coaching/mentoring capability with experience guiding junior team members.

Excellent analytical, organizational, and communication skills; ability to translate audit findings into business insight. Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement preferred. 📋 Core Qualifications Qualification Area Requirement Details Education Bachelor’s degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Experience

Certifications (Preferred) CPA, CA, CIA, CISA, Six Sigma Green Belt/Black Belt, Lean, or equivalent quality/audit certification preferred. Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus. QDM Expert certification preferred. If no certification is currently held, certification should be obtained within 12 months of accepting the position. Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills FedEx was built on a philosophy that puts people first, one we take seriously.

We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.