LM872: Manager Dedicated Customer Care

Job description

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client. Involves management responsibility for a team of people or a specific location(s) within the business.

Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal. Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent.

MAESTRO certification required.

Language

Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.

• Internal Posting Application Instructions
• If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.

Updated Resume/CV Cover letter Current TOEIC scores (800 pts. required) 📌 Important: ⚠️ Note for candidates from other divisions: If you are an employee of another division (non-FedEx Mexico), you must apply through the external process via FedEx Careers. Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered." 🗓️ Bulletin validity: from September 11th to 17th