Communications Agent Level 1

Job description

Job Description

Summary: Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.

Essential Functions

Provides expertise and excellent service to both internal and external customers. Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders. Update internal computer databases to maintain accuracy and process inquiries from internal customers. Effectively communicate to local police, fire, and EMS personnel.

Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response Perform other duties as assigned.

Minimum Education

High School Diploma/GED.

Minimum Experience

One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.

Knowledge, Skills and Abilities

Demonstrated organizational and planning skills. Ability to work in a fast-paced environment. Working knowledge of Microsoft Office products. Ability to work multiple and varying shifts based on business needs. Excellent human relations, organizational, and communications skills. Must complete required training program.

Preferred Qualifications

Incident Management: Experience with incident reporting, structured logging, and escalation protocols Technical Familiarity : Comfort utilizing physical security tools and systems (e.g., CCTV, GPS Tracking, Everbridge/mass notification platforms)

Access Control

Familiarity with access control systems and badging workflows Situational Awareness: Strong ability to monitor real-time feeds, identify anomalies, and maintain active operational awareness Problem-Solving: Proven ability to think critically and resolve operational issues in a fast-paced environment Education: Associate's degree would be a plus.

Number of Openings

Two (2)

Open Positions Domicile / Work Location

These positions will be onsite in Memphis, Tennessee.

Relocation

Relocation assistance is not available for these roles.

Preferred Qualifications

    Pay Transparency:       Pay:  Minimum: $21.14/hr - Maximum: $29.59/hr  Additional Details:   For details on our comprehensive benefits, click here . Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected] .

Applicants have rights under Federal Employment Laws

Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice ( bilingual ) Right to Work Notice ( English ) / ( Spanish )