IT Support Engineer

Job description

The role entails providing first and second-line IT support, including installing, configuring, and troubleshooting various devices and managing user accounts across systems. Responsibilities also include physical network tasks, server and network equipment maintenance, inventory management, and continuous development of the local IT infrastructure.

Responsibilities

First/Second line IT support for company internal users and contractors. Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring, administering and updating Windows, MAC, Linux operating systems on user devices. Managing user device environment using user device management tools. Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.

Physical network related tasks (patching, device installation, ports assignment, cabling). Server and network equipment installation and maintenance, cable patching in data centers and server rooms. Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning. Working closely with the facility and security teams to resolve security issues.

Constant development and improvements of local IT infrastructure. Providing IT assets management according to internal procedures; Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements; Timely incident resolution, escalation to third party suppliers and problem analysis and resolution; Provisioning system updates and deployments according to respective internal procedures; User request fulfilment according to established SLAs.

Performing other duties, as asked by the manager, which are related to this position or IT infrastructure. Logistics, manage inventory and equipment between locations.

Qualifications

Secondary (higher, special etc.) education. Excellent fluent written and spoken > and English. Good and clear communication and presentation skills to collaborate with other departments and teams to achieve goals. Customer Service skills with high emotional intelligence. High sense of responsibility. Close attention to detail while adhering to department standards. Self-driven problem-solving skills to deduce and analyze ambiguous situations to resolve them.

Ability to create structured documentation.

Experience with MS office applications

Use and support. Teamwork skills, solve problems independently and in the team Working under high pressure on critical short deadline tasks. Ability to take decisions and with a high sense of accountability for your own work. Fundamental IT skills – hardware, OS, applications, networking, security. Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software. At least 3 years experience in supporting user IT devices hardware and software.

Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services. Fundamental knowledge of IT procedures and security principles. Certifications on IT systems administration/support preferred. Enterprise employment experience preferred.