Technical Operations Lead

Job description

Manage team, delegate tasks, share information within team and provide feedback to team. Provide visionary leadership to a diverse team of technical experts in various, cultivating a culture of innovation, collaboration, and excellence. Conduct professionals staff hiring & development to keep the technical team abreast of emerging technologies and industry best practices. Collaborate closely with project managers, stakeholders, and cross-functional teams to align technical capabilities.

Foster collaboration, particularly inside the department with IT, Video, Audio, Equipment Support, Studio Engineering, R&D and Internal Production teams over the globe on international level, to optimize workflow and development efficiency. Lead the strategic planning and execution of cutting-edge technical infrastructure, ensuring unparalleled capabilities for 24/7 Live-Studio Production. This encompasses not only meticulous studio floor and studio planning but also the foresight to anticipate potential challenges in studio construction, coupled with the ability to devise flexible solutions Oversee the maintenance, calibration, and deployment of broadcast equipment in tight timelines and guarantee optimal performance.

Implement and oversee adherence to relevant systems and control department flow of ticket system project of technical teams, e.g. Confluence (JIRA), Microsoft Automatization or other ERP platforms. Monitor and manage the environmental conditions of technical spaces, such as server rooms and studio areas, to ensure optimal performance and equipment longevity. Implement and refine workflows to optimize the utilization of technical resources, enhancing productivity and reducing operational bottlenecks.

Maintain a deep understanding of industry regulations, standards, and emerging technologies, ensuring the organization's technical operations remain at the forefront of compliance. Keep timelines for projects and delegated tasks. Develop and implement robust contingency plans for technical failures or emergencies of live broadcasts, ensuring the seamless execution of emergency response protocols of 24/7/365 Live Production Studio.

Evaluate tight collaboration with procurement & logistics teams, give technical directions to suppliers and foresee equipment procurement & logistics processes. Manage technical aspect relationships along procurement & logistics, with technical service providers and contractors, ensuring the timely delivery of services or equipment, also adherence to quality standards. Ensure team of professionals and technical experts are equipped with tools and materials required builds and maintenance.

Perform other duties, as asked by the manager, which are related to this position, and which meet the qualifications. Lead studio build and technology improvement projects Request and order needed equipment, tools and materials The employee is responsible for: Management of Technical Operations team. Management or equipment installation, maintenance, and repairs according with provided timelines and procedures. Ensuring uninterrupted work of studio technical equipment.

Proper, high quality and timely execution of his work duties. Careful work with the property of Company. The compliance and accuracy working with the provided information. The compliance of actions to internal regulations and instructions. Activities related to person safety. Perform his/her duties in accordance with standards and procedures established by the company Timely execution of any other reasonable tasks provided by the Direct Manager falling within the held position Ensure full attendance at trainings and workshops necessary for job assignments according to the development plan and request of the Direct Manager

Qualifications

Bachelor’s degree in Broadcast Engineering, Information Technology (IT), Telecommunication or a related field preferred. Minimum of 2-3 years in Live studio broadcasting production or broadcasting transmission facilities on technical managerial role. Extensive leadership experience in technical operations within the broadcasting industry, demonstrating a track record of strategic planning and execution. Proven proficiency in managing cutting-edge broadcast equipment, server room systems, and emerging technologies.

Exceptional problem-solving skills and the ability to make informed decisions in high-pressure environments. Professional Working Proficiency in Armenian and English Outstanding interpersonal and communication skills, with the ability to lead and inspire cross-functional teams. Team leading capabilities, team management experience. High sense of responsibility. Team leading capabilities, team management experience. Thorough knowledge of IT solutions for video capture and encoding, sound processing and transport, CCTV system, live casino table management infrastructure and data collection, voice over IP, human interface devices for live casino game presenters to ensure training and ensuring quality control in the Technical Operations team.