Customer Payments Administrator (f/m/d)

Job description

Customer Payments Administrator (f/m/d) Are you ready to make an impact with a global organization? Do you want to combine finance expertise with customer payments and innovation? Join us and help shape a seamless experience for our customers! About the Role As a Customer Payments Administrator, you will play a key role in ensuring accurate and timely processing of incoming payments. Based in our Lisbon office, you’ll work in a dynamic environment that blends finance, customer service, and process automation.

This position offers exposure to global stakeholders and the opportunity to contribute to continuous improvement initiatives in a transforming environment.

What You Will Do

Payment Allocation: Apply and allocate incoming payments to customer accounts accurately and promptly.

Transaction Management

Classify, code, and record financial transactions; post entries to customer accounts and general ledger.

Process Automation

Maintain and support touchless payment process automation for efficiency.

Compliance & Quality

Perform quality checks and ensure compliance with Essity policies, accounting standards, and legal regulations.

Audit Support

Assist in resolving external and internal audit findings and maintain accurate documentation.

Stakeholder Collaboration

Partner with internal teams and escalate issues if necessary.

Continuous Improvement

Provide input on inefficiencies and contribute to solutions within a matrix organization.

Who You Are

Bachelor’s degree in finance or equivalent. Experience in accounting or a similar role, ideally with customer service exposure. Familiarity with SAP (R/3 and S/4), EBS Workbench, and Office 365. Strong communication and collaboration skills, adaptable to change, and proactive in problem-solving. Fluent in English, both written and verbal. All resumes should be submitted in English. What We Can Offer You Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do.

Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us About Location With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

Application End Date

27 out. 2026 Job Requisition ID: Essity266118