Resident Experience Coordinator - Radius Koreatown, Hampshire Place and Virgil Square

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't.

At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them.

What You'll Be Doing

As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency. Addressing resident inquiries promptly, ensuring satisfaction and loyaltyGuiding new residents through the move-in preparation experience for a smooth transitionConducting follow-up within a week of move-in to address concernsManaging move out inspections and coordinating resident eventsMaintaining high resident visibility, overseeing amenity areas, and collecting fees for rentalsProactively suggesting improvements to enhance community operations

What You'll Need

To Thrive: High School diploma or equivalentA valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.Computer literacy and effective communication skillsAvailability to work a flexible schedule, including weekendsOffice team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job Bonus Qualifications: Customer service experience Salary: $25.00 - $30.55 per hourEmployees are eligible for overtime pay and performance incentives.The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

We Offer

A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts. Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.