Service Now - Software Engineer - Career

Job description

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

What You'll Do

SAM Pro Implementation: Design and configure the ServiceNow SAM Pro module, including entitlements, software models, and discovery patterns.

Tier-1 Publisher Management

Utilize and customize specialized Publisher Packs to manage complex licensing for: Microsoft: Manage Office 365 SaaS consumption, SQL Server core-based licensing, and Windows Server infrastructure reports.

Oracle

Configure database cluster views, manage Oracle-specific reconciliation, and generate Effective License Position (ELP) reports.

IBM

Integrate with IBM License Metric Tool (ILMT) to track PVU-based licensing and ensure compliance for IBM software products.

Shopping Cart & Procurement

Integrate SAM with ServiceNow Shopping Hub and Service Catalog to automate software requests. Develop workflows that automate license reclamation and software deployment upon catalog approval. Configure Asset Management-Procurement Integration to automate entitlement creation from purchase orders.

Optimization & Compliance

Develop dashboards and automated "reclamation candidates" to identify underutilized software for cost savings.

What Experience You Need ServiceNow Expertise

Proficiency in JavaScript (ServiceNow API), Business Rules, Script Includes, and Flow Designer.

Integrations

Experience with REST/SOAP APIs and Integration Hub to connect with external vendor portals and inventory tools.

Data Management

Skilled in using Transform Maps and Data Loads to ingest bulk entitlement data from legacy systems.

Certifications

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS-SAM).

What Could Set You Apart SaaS Management

Direct experience with SaaS License Management for cloud-based vendors.

Frameworks

Solid knowledge of ITIL v4 frameworks, particularly Service Request and Asset Management