Trilingual Credit and Collection Analyst

Job description

Performs a variety of accounts receivables activities based on departmental needs. This role will need to have the ability to handle transactional activities and inquiries in payments received from customers, customer accounts conciliations for debt alignment, credit evaluations and dispute management and operational improvement /documentation and standard process development. In This Role, Your Responsibilities Will Be: Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customers.

Analyze credit limits and credit requirements for customer accounts. Reconciliation of customer accounts to settle strategies within the accounts receivable balances. Answers inquiries and resolve routine issues within the credit to cash process. Requires broad knowledge of company, products and/or services. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Exercises limited independent judgment and discretion in handling various deliveries and credit hold releases. Analyze and approve new account applications and prepare chargeback invoices. Discuss account resolutions with internal parties. Transmit, generate billing data to customers and resolve billing inquiries. Build account receivables reporting from credit, cash and collections.

Who You Are

You keep in touch with customers. You partner with others to get work done. You find opportunities that benefit the customer.

For This Role, You Will Need

Degree or advance studies preferred in Accounting, Business Management or Finance. Advanced written and oral PORTUGUESE and good English communication skills. Proficient in MS Office applications (MS Word and Excel). Practical knowledge of Oracle e-Business Suite preferred. Good analytical and problem-solving skills and keen attention to detail. 2 years in, accounts receivables Customer Service Representative position; accounts receivable representative.

Preferred Qualifications

That Set You Apart: Experience in LAM collections market and automation industry preferred. Experience in transitions and stabilization process.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.