Customer Service Specialist with German

Job description

If you are a professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you as a Customer Service Specialist with German in Cluj-Napoca. In this role, you will help deliver an exceptional customer experience by ensuring the accurate and timely processing of customer orders from booking through invoicing. You will work closely with customers, sales teams, and technical support colleagues to provide responsive service, resolve challenges, and contribute to continuous improvement initiatives that strengthen customer satisfaction and business performance.

We look forward to seeing your application! In This Role, Your Responsibilities Will Be: Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.). Provide / check all information and guarantee their accuracy for efficient order Entry; Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified.

Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication).

Act pro-actively

advise customers about potential delays or issues related to the order. Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports) Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with DAUT Policies and standards.

Chip in to continuous improvement

Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.

Who You Are

You readily action new challenges, without unnecessary planning. You step up to handle tough issues. You represent own interests while being diligent to others’ interests as well. You achieve gained trust and support of others. You adjust communication to fit the audience and the message! You provide timely and effective information to individuals across the organization! You build and deliver solutions that meet customer expectations.

You see opportunities that benefit the customer.

For This Role, You Will Need

Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred; Experience with an ERP system, preferably SAP; Strong written and verbal communication skills in both German and English; Experience in commercial roles such as technical support, pricing, or sales; Emphasis on attention to detail with a proactive approach; Ability to manage multiple priorities and work optimally under time pressure; Strong customer focus and commitment to service perfection; Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.

Preferred Qualifications

That Set You Apart: Experience working with ERP systems (SAP)

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams, working together are key to driving growth and delivering business results. Make this great opportunity yours!