Service Project Manager

Job description

In This Role, Your Responsibilities Will Be: Lead complex, high-impact transformation initiatives that advance Services growth, operational excellence, customer experience, and strategic business priorities. Translate enterprise strategy into integrated roadmaps, executable plans, measurable business outcomes, and value-realization measures. Serve as a strategic partner to executive sponsors, business owners, and functional leaders, providing clear recommendations, decision support, and visibility into performance.

Lead global, cross-functional teams across Services, Engineering, Product Management, Sales, Marketing, IT, Operations, and Business Units, influencing outcomes without direct authority. Establish robust governance, decision-making forums, accountability structures, escalation paths, and executive-level reporting. Own the management of scope, investment, resources, schedules, dependencies, risks, issues, and organizational impacts across multiple workstreams.

Anticipate strategic and execution risks, evaluate trade-offs, challenge assumptions, and drive timely decisions to protect business outcomes. Build alignment among senior stakeholders with competing priorities and create clarity in complex, ambiguous, and rapidly changing environments. Drive organizational readiness, stakeholder engagement, change management, communications, adoption, and sustainable implementation. Ensure initiatives deliver measurable value and transition successfully to business-as-usual operations with clear ownership, documentation, controls, and performance accountability.

Strengthen project and portfolio management practices by promoting operational rigor, outcome-based management, continuous improvement, and effective leadership practices.

Who You Are

You are a strategic and results-driven leader who translates complex business priorities into clear plans, aligned teams, and measurable outcomes. You bring structure and accountability to ambiguous environments and maintain momentum through challenges, competing priorities, and organizational complexity. You communicate with clarity, confidence, and purpose, tailoring your approach to executive and technical audiences.

You promote transparency, surface risks early, and create the alignment required to successfully lead global, cross-functional transformation initiatives. You balance strategic thinking with disciplined execution, maintaining focus on business value, stakeholder adoption, and sustainable operational ownership beyond project completion.

For this role, you will need

Bachelor’s degree in Engineering, Business, or related field (Master’s or equivalent experience preferred). Experience of over 5 years of project or program management experience, particularly in services, engineering, or technology-focused fields Proven experience leading cross-functional teams without direct authority. Strong understanding of sales services (e.g., service delivery, hardware support, field services, service engineering, or customer support operations).

Excellent organizational, communication, and collaborator management skills. Experience with project management tools and methodologies (Agile, Waterfall, or hybrid). Experience using reporting and visualization tools such as Power BI is a plus. PMP, PMI-ACP, or similar certification is a plus. Willing to work on a 4-1 hybrid model (4 days in the office and 1 at home).

Preferred Qualifications

That Set You Apart: Excellent organizational, communication, and collaborator management skills. Strong leadership presence with the ability to influence without authority across diverse teams. Close attention to detail and ability to manage competing priorities under tight deadlines. Analytical approach with the ability to assess trade-offs and make data-informed decisions. Comfortable navigating ambiguity and driving clarity in complex, cross-functional environments.

Proactive problem-solver with a continuous improvement approach. Culturally aware and effective in a global, matrixed organization. Proficient in English; Spanish proficiency strongly preferred. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.