Service Coordinator

Job description

About Us

John W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.

Job Summary

As a Service Coordinator at John W. Danforth Company, you will play a key role in supporting our service team and delivering an exceptional customer experience. You will serve as a central point of coordination for service operations by dispatching technicians, managing customer billing, and providing administrative support to ensure efficient day-to-day operations.

Essential Duties & Responsibilities

• Coordinate and dispatch service technicians to ensure timely and efficient response to customer needs.
• Support service operations by maintaining schedules, documentation, and technician communication.
• Process and ensure accurate, timely customer billing for service work orders and projects.
• Maintain clear and professional communication with customers, technicians, and internal stakeholders.
• Keep internal and external stakeholders informed of schedules, challenges, and operational updates.
• Coordinate vehicle and tool maintenance activities, including scheduling repairs and ensuring availability of spare vehicles.
• Assist with payroll coordination and administrative support functions.
• Support special projects and process improvement initiatives to enhance operational efficiency.
• Collaborate effectively with service team members to streamline operations and improve service delivery.

Qualifications

• 2-3 years of billing, dispatch, customer service, or related experience preferred. Experience within a service-related industry is a plus.
• Associate degree preferred; equivalent education and relevant work experience will be considered.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience with Microsoft Dynamics GP or similar ERP systems is preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to build positive relationships.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Demonstrates professionalism, integrity, and a positive attitude. #danfth Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

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Geographic Disclosure Compensation Range

$60,000-$70,000 Other Compensation : Bonus eligible Benefits : We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.