Bilingual Spanish Call Center Representative

Job description

Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Call Center Representative: $18.50/hr + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift Engage with a diverse consumer base to provide solutions for customer needs and technical issues Promoting additional products and services What’s in it for You: Career Growth: Opportunity to promote within your first year!

Comprehensive Benefits

Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Skills, Experience and Requirements Requirements

High school diploma or GED Ability to work full-time on-site Six months of related customer service and troubleshooting experience and/or training Flexible to work shifts that might include evenings, weekends, or holidays Smartphone or device with active data network connection Fluent in English and Spanish Pre-employment screen Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity Salary Ranges Compensation: $18.50/Hour