Service Sales Support Representative

Job description

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you’ll do

The Service Sales Support Representative is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.

Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.

• Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
• Responsible for generating and following up service quotations sent to our customers
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Provide good follow up on ongoing quotes until receiving Purchase Order from customer
• Proactively contacting customers based on generated Leads to increase service revenue of Eaton
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
• Establish professional and best practice contacts with the customers
• Constant cooperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Able to detect and escalate problem or error with data that he/she is responsible for
• Service maintenance contract management and upsell focus to capture new business opportunities

Qualifications

• Bachelor’s degree from an accredited institution or equivalent professional technical degree
• 1-3 years of exp from an internation company

Skills

• Excellent English
• Communication and Interpersonal Skills (Written and Verbal).
• Technical sales aptitude and analytical skills
• Market, Industry, Channel and Competitive Knowledge.
• Negotiation and consultative selling skills.
• Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
• Teamwork, networking and continuous learning skills.
• Adapting and driving change and process improvements.
• Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).
• Salesforce CRM knowledge is a plus
• Sales or order management experience preferably on electrical/IT/telecommunications is a plus
• Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting

Wide Range of Employee Benefits

• Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance,
• Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

Employee Wellbeing Support

• Access comprehensive support programs designed to enhance your overall wellbeing

Family Friendly

• Enjoy a family-friendly environment with policies that support work-life balance

Talent Management and Career Development

• We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

Dog-Friendly

• Bring your furry friend to work in our dog-friendly office

Dedicated Spaces

• Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

Company Yoga Sessions

• Participate in regular yoga sessions to stay fit and relaxed

Social Responsibility

• Join a socially responsible organization committed to making a positive impact

Employee Appreciation Day

• Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions #LI-MB3

Employee Appreciation Day

• Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions #LI-MB3 All positions may require participation in video and in-person interviews as part of the hiring process.

All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.