Customer Project Manager (Order Manager)

Job description

Customer Project Manager (Order Manager) This position will be located in our plant in Suchdol and Luznici or Schrems - enclosures/power distribution components Job profile: Lead and coordinate customer Low Voltage System Assembly (LVSA) projects from purchase order to final delivery, ensuring on-time execution, clear customer communication, and effective alignment across engineering, procurement, production, testing, and logistics.

LVSA Project Ownership & Execution

• Own assigned customer projects from PO receipt to shipment / handover
• Create and maintain project plans, milestones, and priorities
• Monitor progress across all phases (engineering, material readiness, production, FAT, delivery)
• Ensure customer commitments are met regarding timing, scope, and quality

Customer Interface & Communication

• Act as the primary contact for customers and Front-end team during project execution
• Coordinate technical clarifications, schedule updates, and status reporting
• Manage customer meetings, progress calls, and escalation topics
• Build strong customer relationships through proactive communication
• Coordinate internal functions to ensure smooth execution: Post-Order Engineering, Project Buyer / Supply Chain, Work Preparation, Production / Assembly, Test / FAT and Logistics
• Drive timely decisions and remove blockers

Schedule & Milestone Management

• Manage key project milestones (M0-M10), including Project Hand-over and Kick-off, IFC release, Material readiness, Start of assembly, FAT and Shipment
• Identify risks early and implement mitigation and recovery actions

Change Management

• Lead customer change management process, coordinate customer changes, deviations, and engineering change requests
• Assess impact on cost, lead time, and scope together with relevant functions
• Ensure approved changes are implemented and communicated clearly

Commercial & Cost Awareness

• Drive management of variation orders / additional costs where applicable Quality & Delivery Focus Support FAT planning and customer attendance
• Ensure documentation package is ready for delivery
• Drive issue resolution to protect on-time delivery and customer satisfaction

Reporting & Governance

• Maintain accurate project tracker and status reporting
• Present project status, risks, and actions in internal reviews
• Lead lessons learned after project completion We would like to to bring: Degree in Engineering, Business, Operations, or equivalent practical experience
• 3+ years in project management, order management, or customer project execution Experience in manufacturing / engineered-to-order products preferred Experience with electrical equipment / switchgear / industrial projects is a strong advantage Excellent English skills (Czech language for the site in Suchdol required) Understanding of project lifecycle in manufacturing environment
• Ability to read technical drawings / understand engineering topics (advantage)
• Strong planning and coordination capability
• Familiarity with ERP (SAP)/ project tracking tools / Excel
• Strong customer communication skills Ownership and accountability
• Ability to manage multiple priorities Problem-solving mindset