Customer Service Specialist

Job description

Job Req Number

125971 Time Type: Full Time Move forward as Customer Service Specialist at DSV in Hapert Your own international key accounts, varied logistics challenges and the freedom to take ownership. At DSV Air & Sea in Hapert, you support customers in the automotive and high-tech sectors from start to finish, alongside colleagues who are always ready to help. You get it done From receiving a customer order to ensuring a shipment leaves the warehouse on time, you keep communication clear and your customers informed.

Delivering reliable logistics services for our international key accounts: you’re on it. How do you do this? As a customer service specialist, you are the main point of contact for your customers. You understand their requirements, oversee their shipments and coordinate operations with carriers and colleagues. When things do not go to plan, you identify what needs to happen and make sure everyone knows the next steps.

You achieve this by

maintaining daily contact with customers, international colleagues, carriers and internal departments regarding sea freight, road transport and express shipments; organising and monitoring inbound and outbound shipments to and from the warehouse; ensuring accurate goods receipt and dispatch, monitoring stock levels and maintaining accurate records in the warehouse management system; resolving customer queries, discrepancies and operational challenges through clear communication and practical solutions.

Your team stands out within DSV for its approachable colleagues, close collaboration and positive atmosphere. You will join a growing team of 5 colleagues, where sharing ideas, supporting each other during busy periods and having a laugh are all part of the working day. We are DSV, we grow DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach by air, sea, rail, courier or road, or where we can offer warehouse storage.

“As a customer service specialist, you take responsibility for your own customer from start to finish. It is this combination of customer contact, a dynamic logistics environment and ownership that makes the role so rewarding,” says Rolf Sliphorst, Manager Logistics & Facility, Air & Sea NL . In the Netherlands, we operate from more than 40 locations, with over 5,000 colleagues. Together, we rise to the challenges of a rapidly changing environment.

We make quick decisions at every level and combine ambition with teamwork. This is how we move forward and make a difference together. You bring experience in a logistics environment, preferably in a customer service role; a good command of English; clear communication skills and a practical approach to solving problems, with the ability to stay organised and liaise effectively with customers and colleagues; availability to work 40 hours per week and a willingness to undergo VOG and VGB screening.

It all counts for this vacancy customer service specialist in Hapert . Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV. You get Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization.

That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer: a gross monthly salary reflecting your knowledge and experience; 28 days of annual leave, a 5% annual gratuity and 8% holiday allowance; working hours from 08:00 to 16:30 or from 09:00 to 17:30; the option to work from home for up to 1 day per week after your induction period; opportunities to develop your skills through courses, training and career progression within DSV; a workplace in our new premises in Hapert, with a dedicated, well-equipped gym.

Move forward Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen answers all your questions via +31 (0)6 4424 8040 or [email protected]. Start here. Go anywhere We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn , Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV