Operations Training Coordinator - South Asia Hub

Job description

Join the Most International Company in the World - DHL Express Singapore Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today!

Explore exciting opportunities at [1] https://careers.dhl.com/global/en. DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity

Operations Training Coordinator (South Asia Hub) Leads and support end-to-end Operations training activities for employees to receive the right knowledge, skills, certifications and recurrent training to perform their roles safely, effectively and in line with business, regulatory and operational requirements. The role provides dedicated planning, administration and delivery support across all operational shifts, while maintaining accurate, audit-ready training records.

Your Tasks Delivery of CIS training and DHL Operations programmes, including induction, systems applications, process, and compliance training. Coordinate and maintain the Operations training and development plan based on employee roles, certification requirements, business needs. Prepare training schedules and coordinate participants, trainers, venues, equipment, materials and shift coverage. Monitor mandatory, regulatory, recurrent and role-specific learning, including certification and licence expiry, and escalate risks before deadlines.

Prepare regular dashboards and reports on training completion, compliance, certification status, upcoming expiries and delivery progress. Administer enrolment, attendance, assessments, certification, recertification and training records. Coordinate external training providers, quotations, schedules, participant requirements, documentation and service delivery when required. Develop and maintain accurate, current and user-friendly training presentations, manuals, facilitator guides, assessments and job aids.

Adapt approved regional, network and vendor materials to local Operations requirements without compromising mandatory standards Evaluate programme effectiveness through feedback, assessment results, completion data and stakeholder input, then address identified gaps. Support Line Trainer selection, train-the-trainer activities, coaching, observation and capability development. Maintain training documentation in an audit-ready state and support internal, external, regulatory and airline training-record audits.

Participate in cross-functional improvement and implementation projects, ensuring training needs and communication plans are addressed. Carry out other training-related duties reasonably assigned by the Operations Training Manager. Good Distribution Practice (GDP)

• Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.
• What You Bring Diploma (or equivalent) Preferable
• 3 years of experience in DHL with exposure to Operation systems and processes
• Train the Trainer certification is preferred Location: DHL Express (South Asia Hub), 121 Airport Cargo Road, Singapore 819480

What

We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives. Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - our recruiters are looking forward to receiving your application! DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Recruitment Fraud Alert

DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. [email protected]. Protect yourself by verifying job offers and communications. Your safety is important to us. References Visible links 1. https://careers.dhl.com/global/en