Assistant Manager, Key Account

Job description

Responsibilities

• Identify, establish and manage multi-tier relationships across customer and DHL organization to ensure a long-term business partnership and achievement of corporate goals；
• Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners；
• Lead and manage customer presentations and proposals；
• Establish clear understanding of customer expectations and requirements. Deep dive to understand their business model and develop a customized solution to keep expanding the business by cross-selling. Require strategic thinking；
• Provide customer oriented service at all times relating to specific sales and customer expectation issues；
• Plan & co-ordinate activities and programme to retain and develop sustaining sales revenue；
• Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL；
• Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth；
• Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL；
• Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions；
• Establish and implement a pricing review timetable that ensures improving margins from designated accounts；
• Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification.

Requirements

1.Degree or above in Logistics/Supply Chain/Business-related； 2.5 years or above relevant experience in logistics industry is desirable； 3.Good command of both written and spoken English and Mandarin； 4.Strong negotiation, interpersonal and communication skills； 5.Experience in managing and developing large and complex key account； 6.Proficient in PC operations, e.g. MS Excel, PowerPoint & Outlook.