Senior Manager - Record to Report

Job description

KEY AREAS OF RESPONSIBILITY Duty Reconciliation Operations & Regional Accountability

• Lead and manage end-to-end Duty Reconciliation activities across EU, MENA, and APEC regions, ensuring timely completion, quality review, and effective issue resolution.
• Own the reconciliation process for External Billing and Duty Payment activities, including review of reconciling items, unmatched transactions, billing variances, and aged open items.
• Ensure reconciliation outputs are accurate, supported by appropriate documentation, and completed in line with agreed SLAs, KPIs, internal control requirements, and audit expectations.
• Act as the senior escalation point for complex reconciliation breaks, billing disputes, payment mismatches, process gaps, and stakeholder queries across the supported regions.
• Drive structured follow-up with country teams, Finance, Operations, Customs-related stakeholders, and business partners to ensure timely closure of reconciliation issues.
• Monitor operational risks, recurring exceptions, and aged reconciliation items, and ensure corrective actions are tracked through to completion.
• Provide clear and timely reporting to APSSC management on reconciliation status, key risks, open items, escalations, and improvement actions.

External Billing & Duty Payment Reconciliation

• Oversee the reconciliation of External Billing transactions to ensure completeness, accuracy, and proper alignment between billing data, supporting records, and financial postings.
• Manage Duty Payment Reconciliation activities by ensuring payments, billing records, operational data, and accounting entries are reviewed and reconciled effectively.
• Ensure reconciliation differences are properly investigated, documented, assigned to responsible parties, and resolved within agreed timelines.
• Strengthen governance over evidence retention, review notes, approval trails, and audit readiness for all duty reconciliation activities.
• Identify recurring discrepancies and work with stakeholders to address root causes, improve process discipline, and reduce manual rework. Roadmap, Transition & Transformation
• Lead ongoing roadmap activities for Duty Reconciliation, including process transition, migration, stabilization, and future wave planning across regions.
• Support transition of activities into APSSC by ensuring proper knowledge transfer, documentation, training, process walkthroughs, and hypercare support.
• Partner with project teams and stakeholders to standardize reconciliation processes, harmonize ways of working, and strengthen the global operating model.
• Contribute to system, automation, reporting, and process improvement initiatives that enhance reconciliation accuracy, efficiency, visibility, and control.
• Support testing, UAT, deployment, and post-go-live stabilization for new tools, process enhancements, or operating model changes related to Duty Reconciliation.
• Ensure transition risks, dependencies, process gaps, and stakeholder concerns are captured, escalated, and addressed through the agreed governance structure.

Stakeholder Management & Governance

• Build strong working relationships with regional and country stakeholders across EU, MENA, and APEC to ensure alignment on reconciliation priorities and issue resolution.
• Lead regular service review discussions, operational governance calls, and escalation meetings related to Duty Reconciliation performance and open items.
• Influence stakeholders through clear analysis, fact-based recommendations, and value-added input into reconciliation, billing, payment, and control-related matters.
• Ensure business partner queries and issue logs are addressed within agreed timelines and with sufficient ownership and visibility.

People Management & Capability Development

• Manage, coach, and develop team members supporting Duty Reconciliation operations across multiple regions.
• Ensure appropriate workload allocation, staff backup, coverage planning, and capability building to support business continuity.
• Drive team performance, engagement, accountability, and continuous improvement mindset.
• Ensure comprehensive training plans, SOP understanding, succession planning, and knowledge retention are in place for current and future operational requirements.
• Guide and support team members in resolving complex reconciliation issues and stakeholder escalations. Controls, Compliance & Continuous Improvement
• Ensure key controls are embedded in the reconciliation process, with evidence gathered, reviewed, and retained in accordance with internal control expectations.
• Maintain and periodically review SOPs, process maps, control documentation, and working instructions to ensure they remain current and fit for purpose.
• Drive continuous improvement, automation opportunities, standardization, and simplification of reconciliation activities.
• Ensure agreed KPIs and SLAs are monitored, achieved, reported, and continuously improved.

Skills

• Strong understanding of reconciliation processes, billing flows, payment reconciliation, financial controls, and operational issue resolution.
• Ability to manage complex regional operations across EU, MENA, and APEC in a multi-cultural and multi-time-zone environment.
• Strong stakeholder management skills with the ability to influence, challenge, and drive actions across countries and functions.
• Experience in transition, migration, process stabilization, roadmap execution, and shared services operations.
• Strong ownership mindset with the ability to drive open items, escalations, and process improvements through to completion.
• Excellent communication, executive-level reporting, and issue management skills.
• Strong SAP knowledge and advanced Excel / data analysis capability.
• Ability to identify root causes, challenge legacy practices, and implement sustainable process improvements.
• People leadership, coaching, workload management, and talent development capability.
• Experience in the logistics industry and shared services environment preferred.

Competencies

Finance & Reconciliation Expertise Possesses strong finance, reconciliation, billing, payment, and control knowledge with the ability to apply this effectively in a shared services environment. Problem Solving Resolves complex reconciliation breaks, billing differences, payment mismatches, operational issues, and stakeholder escalations effectively. Decision Making Makes timely, risk-aware decisions based on facts, operational impact, control requirements, and stakeholder priorities.

Planning & Organization Effectively plans resources, transition activities, workload, priorities, and regional deliverables across multiple time zones. Communication Communicates clearly and confidently with senior stakeholders, country teams, project teams, and cross-functional partners. People Management Demonstrated capability to manage, coach, engage, and develop teams supporting complex operational and transformation activities.

Change & Transformation Supports roadmap execution, transition, stabilization, standardization, and continuous improvement with strong ownership and follow-through.

Qualifications

• University Degree or Professional Qualification in Finance, Accounting, Business, or related field.
• 3–5 years of relevant working experience, including experience in reconciliation, billing, payment operations, finance operations, or shared services.
• 2–3 years of people management experience preferred.
• Experience supporting regional operations, transitions, transformation projects, or process migrations preferred.
• Shared services and logistics industry experience preferred.